Customer Testimonial

LuRaRa KOHOKU
Sharing visitor data with tenants and local stakeholders improved collaboration and strategic planning

About LuRaRa KOHOKU

LuRaRa KOHOKU
LuRaRa KOHOKU is a commercial facility located in Tsuzuki Ward, Yokohama City, directly connected to Center North Station.
The station serves both the Yokohama Municipal Subway Blue Line and Green Line, making it extremely convenient for travelers and locals alike.
The facility features a variety of specialty stores, offering a wide range of products and services.

LuRaRa KOHOKU serves as a convenient one-stop destination for shopping, dining, and various services.

Challenge

◾LalaPort Kohoku is located in a highly competitive commercial area with numerous large shopping centers within a 1km radius.

◾The facility had to stand out and increase its value to attract more visitors.

The Solution

◾In 2024, Tokyu Land SC Management adopted a people counting system and customer demographic analysis system provided by Giken Trastem.

◾These systems were implemented to gain a quantitative understanding of visitor numbers and demographics, which were previously unknown.

The Result

◾Increased Visitor Insights: The system revealed significant differences in visitor numbers between weekdays and weekends and identified a high number of elderly visitors.

◾Strategic Adjustments: Data showed unexpected high foot traffic from the Center North Station entrance, leading to a reassessment of promotional strategies.

◾Enhanced Communication: Sharing visitor data with tenants and local stakeholders improved collaboration and strategic planning, contributing to the overall value enhancement of the facility.

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